Accenture Recruitment 2026 – Customer Support Walk-in Mumbai

Accenture is conducting a Walk-in Recruitment Drive for Customer Support – International Voice & Chat Process in Mumbai. Candidates looking for Customer Support Jobs in Mumbai, International Voice Process Jobs, BPO Jobs, Inbound Customer Service Jobs and Accenture Jobs can check the complete details below.

The job is for an Inbound Sales Representative Associate role involving voice and chat support for an international process. Candidates will handle inbound calls and chats from business customers and provide support related to billing, accounts, products and services.

According to the available job details, the walk-in interview is scheduled for 29 September 2026, from 11:00 AM to 4:00 PM, at Accenture's Vikhroli office in Mumbai.

Important: Candidates should verify the walk-in details and eligibility before visiting the venue, as recruitment schedules can change.

Accenture Recruitment 2026 – Job Highlights

*Cab facility is subject to the company's transportation boundary and applicable conditions.

Accenture Walk-in Interview 2026

Accenture is inviting eligible candidates for a walk-in interview for its Customer Support – International Voice & Chat Process.

Walk-in Details

Date: 29 September 2026
Time: 11:00 AM to 4:00 PM

Venue:

Accenture Office – Gate No. 3, MDC2B, Ground Floor, Godrej Boyce Complex, Off LBS Marg, Vikhroli (West), L. B. S. Marg, Vikhroli (W), Mumbai, Maharashtra – 400079.

Contact Person: Azlifa Mulla

Candidates should carry their updated resume and relevant documents when attending the walk-in interview.

Accenture Customer Support Job – Role Details

The position is for an Inbound Sales Representative Associate working in a voice and chat-based international customer support process.

The selected candidate will communicate with business customers through inbound calls and chat and help them with different types of queries.

The role may include:

• Billing and payment-related queries

• Account management support

• Product and service-related assistance

• Handset and device support

• Retail-related queries

• Customer issue resolution

• Inbound sales support

• Upselling and cross-selling

• Customer retention

• CRM documentation

The role combines customer service and sales support, so candidates should be comfortable communicating with customers and identifying relevant business opportunities.

Accenture Recruitment 2026 – Eligibility Criteria

Candidates should check the eligibility requirements before attending the walk-in interview.

Educational Qualification

Candidates with the following qualifications can apply according to the provided job details:

• Any Graduation

• HSC Passed candidates with 1 year of experience

The job listing also indicates that graduation is not mandatory for all applicants.

Experience Required

The provided recruitment details mention:

1 to 7 years of experience

Relevant experience can include:

• Customer Support

• Customer Service

• Inbound Calling

• BPO

• International Voice Process

• International Chat Process

• Inbound Sales

• Business Support

• Contact Centre

• Customer Retention

Candidates with B2B customer service experience may also find their experience relevant to the role.

Skills Required for Accenture Customer Support Jobs

Candidates applying for this position should have good communication and customer-handling skills.

Important skills include:

1. Communication Skills

Candidates should have strong verbal communication skills and a professional way of speaking with customers.

2. Customer Service Skills

The candidate should be able to understand customer problems, provide suitable solutions and maintain a positive customer experience.

3. Inbound Calling

Experience in handling inbound calls in a BPO, contact centre or customer service environment can be useful.

4. Sales Awareness

Because the role includes inbound sales responsibilities, candidates should be able to identify suitable upselling and cross-selling opportunities.

5. CRM Knowledge

Basic familiarity with CRM systems and customer interaction platforms can be beneficial.

6. Multitasking

The role may require candidates to handle calls or chats while navigating systems and updating customer information.

7. Attention to Detail

Accurate documentation and customer record updates are important parts of the role.

Roles and Responsibilities

The selected candidate may be responsible for the following activities:

• Handle inbound voice calls from business customers.

• Handle customer chats as part of the international process.

• Understand customer requirements and provide appropriate support.

• Resolve billing and payment-related queries.

• Assist customers with products and services.

• Provide handset and device-related assistance.

• Handle retail-related customer queries.

• Diagnose customer problems and provide solutions.

• Maintain accurate customer records in CRM systems.

• Document customer interactions correctly.

• Identify upselling opportunities.

• Identify cross-selling opportunities.

• Recommend relevant products and services.

• Support customer retention.

• Work according to defined service and performance targets.

Accenture International Voice Process – Shift Timings

This is an international process involving UK and US customers.

Therefore, candidates should be comfortable working in:

• Night shifts

• Rotational shifts

• 24×7 operational schedules

• Rotational weekly offs

Candidates looking specifically for a fixed day shift should carefully consider this requirement before attending the interview.

Work Location

The job location is:

Vikhroli – MDC2, Mumbai, Maharashtra

The position is Work From Office, so selected candidates will be required to work from the Accenture office.

Accenture Cab Facility

According to the provided recruitment details, a two-way transportation/cab facility will be available.

However, the pick-up and drop location must fall within the applicable Accenture transportation boundary.

Candidates should confirm transportation eligibility during the recruitment process.

Accenture Recruitment 2026 – Salary

The salary for this particular walk-in opportunity has not been disclosed in the provided job details.

Salary may depend on factors such as:

• Candidate's experience

• Relevant customer service experience

• International voice/chat experience

• Current compensation

• Interview performance

• Role requirements

Candidates can confirm the exact salary or compensation structure during the recruitment process.

Who Can Apply for This Accenture Job?

This opportunity may be suitable for candidates who have experience in:

• Customer Support

• Customer Service

• BPO

• International BPO

• International Voice Process

• International Chat Process

• Inbound Process

• Inbound Calling

• Inbound Sales

• Voice Support

• Customer Retention

• UK Process

• US Process

Candidates should also be comfortable with international customer communication and rotational/night shifts.

Accenture Recruitment 2026 – Documents to Carry

Candidates attending the walk-in interview should carry an updated resume and relevant documents.

It is advisable to carry:

• Updated Resume/CV

• Government-issued ID proof

• Educational certificates

• Experience documents, if applicable

• Recent passport-size photographs

• Relevant salary or employment documents, if requested

Candidates should follow any additional document requirements communicated by the recruiter.

Accenture Walk-in Interview – How to Prepare

Candidates should prepare properly before attending the interview.

Prepare Your Introduction

Be ready to explain:

• Your name

• Educational qualification

• Total experience

• Customer service experience

• International process experience

• Current or previous company

• Reason for looking for a new opportunity

Improve Communication Skills

For an international voice process, clear English communication is important.

Practice:

• Customer conversations

• Problem-solving scenarios

• Professional greetings

• Active listening

• Explaining solutions clearly

Prepare for Customer Service Questions

You may be asked questions related to:

• Handling an angry customer

• Resolving customer complaints

• Handling multiple customers

• Meeting targets

• Upselling products

• Handling difficult situations

• Working in night shifts

Accenture Recruitment 2026 – Selection Process

The exact selection process may vary depending on the business requirement. Candidates may go through some or all of the following stages:

1. Resume Screening

2. HR Discussion

3. Communication Assessment

4. Voice/Chat Assessment

5. Operations Interview

6. Final HR Discussion

7. Document Verification

8. Offer/Joining Process

Candidates should confirm the exact process at the walk-in venue.

 

Apply Now

Job Details at a Glance

About Accenture

Accenture is a global professional services company operating across technology, consulting, operations and other business services. Accenture's current company information says it has approximately 799,000 employees worldwide, serves more than 9,000 clients across 120+ countries, and has offices and operations in more than 200 cities.

Accenture also has a dedicated careers platform where candidates can search and apply for open positions.

Accenture currently lists multiple customer-service and voice-related positions in Mumbai on its official careers website, including roles involving international English communication and customer service.

Frequently Asked Questions – Accenture Recruitment 2026

Is Accenture hiring for Customer Support in Mumbai?

Yes. The recruitment details provided for this walk-in mention a Customer Support role involving an International Voice and Chat Process in Mumbai.

What is the Accenture walk-in interview date?

The walk-in interview is scheduled for 29 September 2026 according to the provided recruitment details.

What is the Accenture walk-in interview timing?

The walk-in timing is 11:00 AM to 4:00 PM.

Where is the Accenture walk-in interview in Mumbai?

The walk-in venue is Accenture's office at Godrej Boyce Complex, Vikhroli West, Mumbai, Maharashtra – 400079.

What qualification is required for this Accenture job?

According to the provided details, Any Graduation candidates can apply. HSC-passed candidates with 1 year of experience are also mentioned as eligible.

How much experience is required?

The provided job details mention 1 to 7 years of experience.

Is this an international voice process?

Yes. The position involves an International Voice / Chat Process, with UK and US shifts mentioned in the job details.

Is this work from home?

No. This is a Work From Office position in Vikhroli, Mumbai.

Is cab facility available?

Yes. The provided details mention a two-way cab facility, subject to the applicable Accenture transportation boundary.

Is this a permanent job?

The provided details list the employment type as Full Time, Permanent.

Is the salary disclosed?

No. The salary is listed as Not Disclosed in the provided recruitment information.

Final Words

Accenture's Customer Support – International Voice & Chat Process Walk-in Recruitment 2026 provides an opportunity for candidates with customer service, BPO, international voice, chat or inbound sales experience to apply for a role in Mumbai.

Candidates interested in the opportunity should check their eligibility, prepare an updated resume and attend the walk-in interview at the specified venue and time. Since walk-in recruitment details can change, candidates should verify the latest information before travelling.

Walk-in Date: 29 September 2026
Time: 11:00 AM – 4:00 PM
Location: Vikhroli, Mumbai
Role: Inbound Sales Representative Associate – Voice/Chat
Experience: 1–7 Years
Work Mode: Work From Office

 

Read More Article:- 

1. Tech Mahindra Recruitment 2026